1. Order Policy

 

At AC_Officialx, all orders are processed with attention to detail and craftsmanship.

•All orders must be confirmed before production begins

•A minimum 50% deposit is required to secure your order

•Production will only begin after deposit/payment confirmation

•By placing an order, you agree to all our terms and policies

 

⸻

 

2. Payment Policy

•We require at least 50% upfront payment before production

•The remaining balance must be paid before delivery/shipping

•Payments made are non-refundable, except in cases where we are unable to fulfill your order

•Prices are subject to change without prior notice

 

⸻

 

3. Production Timeline

•Standard production timeline is 5–9 weeks, depending on design complexity

•Custom and detailed designs may take longer

•Rush orders may be accepted at an additional cost

•While we aim to meet deadlines, slight delays may occur due to fabric sourcing or workload

 

⸻

 

4. Measurement & Sizing Policy

•Customers are responsible for providing accurate measurements

•We strongly recommend choosing custom sizing for the best fit

•AC_Officialx will not be held responsible for incorrect measurements provided by the customer

•Standard size charts are provided as a guide only

 

⸻

 

5. Custom Design Policy

•All design details must be finalized and approved before production begins

•Once approved, changes cannot be made

•We reserve the right to interpret design inspirations to achieve the best possible outcome

•Slight variations in color, fabric, or embellishments may occur due to availability or lighting differences

 

⸻

 

6. Return, Refund & Exchange Policy

•All custom-made orders are final and non-refundable

•We do not offer refunds for properly delivered orders

•Minor adjustments may be offered where possible

•Ready-to-wear items (if applicable) may be exchanged within 3–5 days of delivery (item must be unused and in original condition)

 

⸻

 

7. Cancellation Policy

•Orders cannot be cancelled once production has started

•Deposits are strictly non-refundable

•Cancellation requests before production may be reviewed at our discretion

 

⸻

 

8. Shipping & Delivery Policy

•Shipping fees are calculated based on destination and package weight

•Delivery timelines vary by location (typically 5–10 business days for international orders)

•AC_Officialx is not responsible for delays caused by courier services, customs, or unforeseen circumstances

•Customers are responsible for any customs duties or import taxes

 

⸻

 

9. Complaint & Issue Resolution Policy

•All complaints must be reported within 24–48 hours of receiving the item

•Clear photos/videos must be provided as evidence

•We will review and provide a suitable solution where applicable

 

⸻

 

10. Privacy Policy

•All customer information is kept strictly confidential

•We do not share, sell, or disclose personal data to third parties

•Information provided is used solely for order processing and communication

 

⸻

 

11. Intellectual Property

•All designs, images, and content remain the property of AC_Officialx

•Unauthorized use, reproduction, or distribution is strictly prohibited

 

⸻

 

12. Agreement to Terms

 

By placing an order with AC_Officialx, you confirm that you have read, understood, and agreed to all our policies.